Our Complaints Process
Let us know if we haven't met your expextations.
We strive to provide the highest levels of customer service, but we know sometimes things go wrong. In the first instance please contact us and we will try and resolve the issue.
On receipt of your Complaints, RockGlobal willconfirm to you that we have received the complaint and will respond to you within five days. If the issue requires longer to investigate, we will keep you fully informed.
By Phone: +64 9 281 2012
By Email: compliance@rockfglobal.co.nz
By writing to: The Complaince Officer, PO Box 5382 Victoria Street West, Auckland 1010, New Zealand
Dispute Resolution Scheme
RockGlobal is a member of an independent dispute resolution scheme.
If a satisfactory outcome cannot be achieved, you may refer your complaint to Financial Services Complaints Limited ("FSCL"), an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
This service is free of charge to the complainant and may help to resolve the issue.
FSCL's contact details are:
Financial Services Complaints LTD
-
PO Box 5967
Wellington 6145,
New Zealand - Phone: +64 4 472 3725
- Freephone: 0800 347 257
- Email: complaints@fscl.org.nz
- Website: www.fscl.org.nz
